Don’t let the word “Assistant” fool you.
We do a lot more at eaHELP than just “assist” busy leaders. We are actually quite strategic in our conversations with future Clients. The fact is … we get and understand that churches, private companies, and public corporations are dealing with unseen challenges. These challenges range from economic fears, industry-specific market pressures, heightened competition (domestic & global), varying consumer expectations, and regulatory burdens (known & unknown). The leaders we speak with are seeking a next generation of business. Welcome to BPO.
Business Process Outsourcing is simply the process of hiring another company to handle business activities for you. It’s just that simple.
BPO comes in many forms. In days past, BPO mostly was driven by savvy payroll companies. Later, this concept emerged to include benefits management for employees. Now, today … BPO is far wider and greater in scope way past the C-Suite’s perception of “non-core” business tasks and strategy. In fact, it is quite common to see companies of all sizes (including non-profits) outsourcing the following:
- Administration & Project Management (companies like eaHELP)
- Financial (Bookkeeping and Payroll)
- Human Resources
- Informational Technology
- Customer Service
- Fulfillment Services
Well-known Service Providers that you may know that focus on BPO are IBM, Oracle, Robert Half, Tatum, Capgemini, Accenture, Hewitt Associates, & etc. These business process outsourcing contracts are increasingly involving multi-year agreements that can run into the hundreds of millions of dollars. The industry still is emerging at a rapid pace from its humble beginnings.
And there you have it. A brief tutorial into BPO. eaHELP is a BPO firm. But, we’d just rather say that we serve busy leaders well …
Bryan Miles, CEO
